faqs
GENERAL FAQS
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We accept cash, check, and all credit cards. Please keep in mind that there is a 4% fee when paying via credit or debit card. This fee goes to the service provider, it does not go to us.
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Travel is calculated from our office mailing address - 3802 Brighton Rd., Pgh PA 15212 - to your venue’s address. Depending on the mileage, you can find the corresponding fee here.
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We advise that you book as far in advance as possible. Once your date and venue are secured, typically Photography, DJ and Videography are next in line. Keep in mind that May, June, September and October tend to book years in advance with other “wedding season” months closely following. Additionally, it’s industry standard for companies to raise pricing each calendar year; therefore, booking in advance will lock you into your contracted prices, ultimately saving you money!
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Yes, absolutely! We are fully insured and can provide our Certificate of Insurance (COI) upon request! Additionally, if your venue requests to be added as additionally insured on our certificate, we can also provide one with that added detail. Finally, it is worth noting that we are insured for our dancing on a cloud and cold sparkler effect to offer venues peace of mind when operating these special enhancements!
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All of our pricing can be found right on our website under the corresponding service you are searching for. So it’s handy, the following links will take you to the appropriate service page:
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In the rare situation where your hired service provider is sick or unable to make it to their scheduled performance, we will always make sure that a replacement is available and sent on their behalf. It would be “easy” to say “sorry, your DJ is sick, here is your money back” - we would NEVER do that to you!
Rest assured that if something so drastic happened, we would make it our priority to make sure the problem is solved, a team member of equal or greater experience is there to step in, and would present you with the solution, not the problem. It’s also worth noting that in 9 years we have had ONE situation where this occurred during covid and because of the back up system we have in place each weekend, it was a seamless process. We truly treat every wedding like it’s our own and likewise would handle any emergency the exact same way!
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Enjoy savings when booking multiple services with us! Receive $100 off when booking two of our main offerings—DJ services, Photography, or Videography—and enjoy even greater savings of $200 off when booking all three together. Reach out to learn more about how we can make your event unforgettable while saving you money.
DJ FAQS
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To secure a DJ for your event, all we require is a signed agreement and $500 deposit. This goes toward your total & the remaining balance is due 21 days before your event. The cost for each DJ collection is listed on our DJ page. The pricing shown is inclusive of all applicable taxes and fees. The only exception to this is travel for venues further than 30 miles from Pittsburgh.
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Once you book with us, you will have access to your personal client portal where you can customize absolutely everything. From a timeline builder, to music requests, to detailed forms - consider this your slow work in progress along the way. Then you will meet with your DJ 2-4 weeks before your event to go over the timeline, logistics, & soundtrack to the night. Should you need anything at all leading up to the planning meeting, we are here to help in any way!
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Absolutely! We completely customize every.single.event. While time consuming, this is extremely important. If we rolled up every Saturday and used the same playlist, I assure you, we wouldn’t be where we are today. We offer you your own client portal to allow you to add specific song requests for your ceremony, cocktail hour, dinner and reception. The portal will walk you through everything that can possibly happen at a wedding. This will help you and your partner have the preliminary conversations to determine which traditions you want to implement or which you want to forgo. Feel free to be as hands-on or hands-off as you’d like and remember that you will also meet with your DJ 2-4 weeks out and they will help you curate the perfect mix by suggesting songs that complement your taste and the overall mood of the event.
It’s important to us to get to know our clients. We didn’t grow up with your family and friends, so you are our key to the secret songs, vibes, and genres that will get your crew rocking. Worried that you don’t know what that is? That’s ok too. Our DJs are professionally trained, know how to read a room, and can quickly change gears if the original plan curated isn’t working. Our favorite line is that we can’t promise you much in the world, but we can PROMISE you won’t have an empty dance floor…no matter what!
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This is a long one, so grab a snack. The short answer is experience, but not always. Confusing right? Let us try to explain. Our classic DJs historically are the newest to the squad, but NOT always. It’s important to keep in mind that the classic DJ collection is appealing to some of our DJs, regardless of experience level, because they prefer not to include the extra lighting and equipment in their workload. Or potentially their vehicle can’t house the totems needed for the Legend package set up. There are a lot of reasons, which is why our favorite answer to this question is that NOTHING differentiates our DJs. A lower package doesn’t mean the DJ is going to stand there and do nothing - we don’t roll like that! EVERY DJ on our team is charismatic and fun. ALL of our DJs are Loyalty DJs meaning they are trained by Loyal himself. We do not subcontract out DJs, therefore you will ALWAYS have a Loyalty trained DJ. Now remember I threw in the experience word earlier? This is why. Naturally, the Legend and Diamond DJs usually have more experience under their belt. Meaning, they started at classic years ago and decided they wanted to start offering more. There is always something to be said about experience, so sure - if you can go for a higher package, do it! But again, you will be thrilled with any package/dj on our team.
To answer the second part, we really have no rhyme or reason to who we assign to your event. All of our DJs are trained to handle any type of event or musical genres. Sure, if you are someone that is looking for mainly country music, there may be someone on the team that would enjoy that more than others, so we take that into consideration. Likewise, if you need a bilingual DJ, that may narrow it down to 1 or 2 DJs as well. We certainly take into consideration your musical preferences when we assign the DJ on the back end, however when it boils down to it, all of the DJs can excel at any type of wedding/event. If you attended a wedding or event and were hoping to request a certain DJ - feel free! We are happy to jot someone specific down for you. However, if you don’t have a personal connection or preference, please know you don’t need to start reading every bio and worrying that you can pick the “wrong one” - it’s impossible. Our brand and reputation are extremely important to us. Having this quality control with our talent is arguably the most important aspect of our business. Rest assured that you never have to worry which DJ you have, they are ALL rockstars.
Click here to see a photo and read a bio of all of our DJs
For Reference:
Our diamond DJs are DJ Loyal, DJ Lex, DJ 007, DJ Booch, DJ Mockingbird and Dj Mikey B.
Our Legend DJs are DJ Pearl, DJ Booch, DJ Tanner, DJ Cruz, DJ Mocknbird, DJ K.O. Kate, DJ Mikey B, DJ Tony2Keyz, DJ Cyncere, and DJ Clay.
Our classic DJs are DJ Poss, DJ Reasun, DJ Scoe, DJ Royce, DJ Tommy, and DJ Ben.
*Please note that this list is ever changing as our DJs continue to train, and advance their equipment and skills. It’s possible that a current classic DJ could be a Legend by the time your wedding/event rolls around.
Additionally, it is worth noting that this list is as up to date as we are able to keep up with our website :)
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Absolutely! In order to be a Loyalty DJ, you must jump through a lot of hoops, and honestly learning to mix and “actually dj” is one of the most challenging, BUT arguably the most important. A DJ with seamless transitions ensures a continuous flow of music without any awkward gaps or pauses between songs. Smooth transitions not only keep the energy and momentum up on the dance floor but are the most important component of keeping guests entertained and motivated to dance. Mixing allows us to build anticipation and add a few fun unexpected remixes to build up high energy moments. This is what creates those memorable peaks on the dance floor making the wedding reception a truly exhilarating experience for all. Our goal is that every single couple hears for years to come that “your wedding was the best wedding I’ve ever been to!”
Click here for a link to our Sound Cloud
*Please note that the genres played by the individual DJs do NOT represent what they play at weddings. Loyal simply assigned a genre to each dj to showcase that they can mix! All DJs can play ALL genres & beat match appropriately.
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Our DJs don’t have any formal breaks worked into the evening, however a meal is typically provided for the DJ. A tip to keep in mind when serving your vendors is to prioritize them after the immediate family. By avoiding serving them last, they are able to quickly eat to ensure uninterrupted music and entertainment. This is key to keeping your timeline on track.
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Cold sparklers are a type of pyrotechnic effect that produces a sparkling fountain display without emitting heat or flames. Cold sparklers are often used at indoor events, such as concerts, weddings, and other indoor events where traditional fireworks are impractical or restricted. The sparkling effect adds a visually captivating element to the event without the risks associated with traditional pyrotechnics. It’s important to note that we are fully insured for our cold sparklers, providing security and reassurance to venues who may be unfamiliar or uneasy with this enhancement.
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The dancing on a cloud effect is often used during special moments like a couple’s first dance at a wedding to add an enchanting and visually stunning element. The low lying fog that is produced provides a unique and magical backdrop, creating a memorable experience for both performers and spectators (not to mention a great photo op!). It is important to note that this is NOT a fog machine and the effect is created with dry ice that will dissipate and not cause any concern for setting off smoke alarms or systems. We are fully insured for our dancing on a cloud effect.
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A crowd specialist is designed to engage guests and accelerate the energy and excitement of the party or event. The intention is to set a lively and festive tone, encouraging guests to participate, mingle, and enjoy themselves. A crowd specialist is never designed to take the attention away from the couple or guest of honor. In fact, when a crowd specialist is working, the idea is that they blend in with the crowd, yet without them, you would feel a missing energy. This fine balance is the recipe for success. We always recommend adding a crowd specialist to your event, however please know that you will still have a fantastic experience if you choose not to add this enhancement. Please note that certain events such as Bar and Bat Mitzvahs it is customary to have 1-2 crowd specialists.
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In short, intelligent lighting is the ability to control the lights for the event entirety. It’s important to note that intelligent lighting controls not only the dance floor lighting but also the full ballroom of uplights, allows the dj to create dynamic lighting displays and adds an extra layer of excitement and ambiance to the overall wedding experience. Early on in the evening the room full of uplights creates a stunning ambiance enhancing your decor and aesthetic which is fully customized to your design scheme. Then as the night progresses, the dj is able to control the lighting in the entire room based on special moments, beats, tempos & more.
A great example of this is for grand entrances - imagine being introduced and as you come through the doors, the dj can black out the room and all white lights as you enter for the first time! Furthermore, we can program the lights to match the different moments of the event, adapt to the mood and preferences of the couple and guests, and ultimately create a more immersive and memorable experience.
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Uplights are portable, wireless lighting fixtures that are specifically designed to project light upwards, illuminating walls, ceilings, and other vertical surfaces. Uplighting can significantly enhance an event by transforming the ambiance of the venue and adding an extra layer of visual appeal. Uplighting helps to set the mood during certain moments of the night, help to highlight certain architectural features and dramatically transform the look and feel of the venue. Not to mention the well lit surroundings created by uplighting drastically enhance the quality of your photo and video final products making them more visually appealing. Our personal favorite is how our intelligent lighting feature intertwined with the uplights turns your beautifully decorated space into a full room vibe as the uplighting dances along with you when the party begins!
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A monogram light is a personalized lighting element, typically of a logo, initials, names, or a specific pattern chosen by the client. The design can be created based on your preferences, event theme, or branding requirements for corporate events. The monogram is typically placed on a wall or dance floor but ultimately can be adjusted in size and focus to fit any desired location. Monogram lighting is a great way to add a sense of elegance, exclusivity, and customization to your event.
LIVE MUSIC FAQS
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To secure live music that is traditionally played for ceremony, cocktail hour, dinner hour, or smaller portions of the night, a signed agreement and $500 deposit is required.
To secure our wedding and event band (Black Label Band), a signed agreement and $2500 deposit is required. In both scenarios, this goes toward your total & the remaining balance is due 21 days before your event. All of our pricing is inclusive of all applicable taxes and fees. The only exception to this is travel for venues further than 30 miles from Pittsburgh.
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The number of live musicians you will need depends on various factors, including the type of event, your musical preferences, the size of the venue, and more. An overall guideline is that a solo musician is suitable for smaller, more intimate ceremonies, whereas a duo or trio will add more depth to the music, sounding fuller - better suited for larger guest counts. An exception to this rule would be to opt for a solo electric violin/electric cello which will incorporate backing tracks, making it also a viable option for any size event since the sound will be amplified.
Another element to consider is that a solo violin will be limited to playing the melody of a song. In most cases, this is just fine and sounds wonderful. However, it’s worth mentioning that in some cases there may not be an arrangement for a specific song for a solo performer. When something like this occurs, our live musicians will assist you in choosing a similar song that is suitable for your event.
We recognize that understanding live music choices can be overwhelming and confusing at times, we encourage you to reach out to us with any questions or to talk through your vision!
Click here to view samples of various combinations of live musical performances
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One of the most important elements for us is to ensure we are providing a personalized and memorable musical experience for your event. While we have curated a diverse list of songs that we believe will complement the atmosphere of your event, we encourage you to explore and choose selections that will resonate with you.
Our talented musicians can essentially play any sheet of music you place in front of them, however, it’s important to keep in mind that a song you have your heart set on may only have arrangements for a trio or quartet (say verses the solo performer you hired). In a case like this, we will help you find a suitable tailored replacement, offer to create a custom arrangement, or recommend adding performers to your event. It’s worth noting that this is rare that something like this occurs, we just like to bring this to your attention so there are no surprises.
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Yes! Did you fall in love with a certain song that you just HAVE to walk down the aisle to but come to find out that there is no sheet music on that song? Well you are in luck, for a nominal fee (based on the song), our talented musicians can listen by ear and create a custom arrangement for you. Be sure to notify us well in advance if there is something specific you are hoping to have. This will ensure there is enough time for our live musicians to create the arrangement before your big day!
Photography FAQS
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To secure a Loyalty Photographer for your event, all we require is a signed agreement and $500 deposit. This goes toward your total & the remaining balance is due 21 days before your event. The cost for each Photography collection is listed on our Photography page. The pricing shown is subject to 7% PA Sales Tax and travel fee for venues further than 30 miles from Pittsburgh.
Keep in mind when booking an engagement or boudoir session, this must be paid for up front. Therefore your deposit may be an additional $500 if you decide to add one of these sessions to your contracted services.
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Once you book with us, you will have access to your personal client portal where you can customize absolutely everything. Consider this your slow work in progress along the way. There are forms, a timeline builder, and more that you can begin to work on. If you purchased an engagement session or it is included with your package, your photographer will be in touch with you within 1-2 weeks after the booking is finalized.
If an engagement session doesn’t need to be scheduled, we will be in touch closer to the big day (roughly 2 months out) to schedule a meeting with your photographer 2-4 weeks before your event to go over the timeline, logistics, & vision for your photos! Should you need anything at all leading up to the planning meeting, we are here to help in any way!
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Yes, we LOVE offering a sneak peek to hold you over while we put the final touches on your full gallery—we know how exciting it is to relive your day! You can expect to receive your sneak peeks within 2 weeks.
For the complete story of your wedding day, your final gallery will be carefully curated and thoughtfully edited. You can expect delivery within 30 days, which is exceptionally fast in the wedding world while still maintaining the highest level of quality and attention to detail.
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We're thrilled to capture the magic of this special time for you. After booking is complete, your photographer will reach out to you within 1-2 weeks to get the conversation started about your engagement session. Just let us know your preferred dates, and we'll do our best to accommodate. With our photographers vast availability, you have the flexibility to choose a time that suits you best. Whether you already have a specific location in mind or need suggestions, we're here to make your session uniquely yours!
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Our photographers don’t have formal breaks built into the wedding day, as coverage is continuous and focused on capturing moments as they naturally unfold. Wedding days are long and fast-paced, so short opportunities to refuel, hydrate, and recharge equipment help ensure your photographer stays energized and attentive throughout the day.
When coverage extends through the reception, we do ask that a meal be provided for the photographer and second photographer (if applicable). We recommend serving vendor meals shortly after the couple and immediate family. This allows the photography team to eat efficiently and return to coverage quickly, helping ensure important moments such as speeches, specialty dances, and other key events are not missed.
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Absolutely! Your gallery includes access to a beautifully curated selection of premium prints, albums, and keepsakes. All products are designed to highlight your favorite images with fully customizable layouts, elegant cover options, and high-end finishes.
You’ll be able to create your items directly within your gallery—simply select the product you’d like, choose the photos you love, and personalize the design to fit your style. Everything is crafted and delivered by professional labs to ensure heirloom-quality pieces you’ll treasure for years to come.
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Absolutely — we love hearing what matters most to you! Your wedding day is deeply personal, and sharing your priorities helps us understand the moments, relationships, and overall vibe you want reflected in your photos.
During your planning meeting with us (about 2–4 weeks before the wedding), you’re welcome to mention any meaningful moments, people, or general styles you’re drawn to. Rather than recreating specific photos or copy-and-paste poses, we use your inspiration as a guide and then interpret it in a way that feels natural, authentic, and uniquely yours.
Because every wedding day unfolds differently, lighting, timing, and location can influence what’s possible—but we always aim to capture the heart of what you’re envisioning while preserving the candid, effortless style we’re known for.
Together, we’ll create a collection of images that feel personal, beautiful, and true to your story.
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If you have a specific photographer in mind for your upcoming wedding or event, feel free to let us know, and we'll be happy to accommodate your request. However, if you don't have a particular preference or know how to choose, rest assured that you don't need to sift through every bio or worry about making the "wrong" choice. Our values and reputation are paramount to us, which is why we operate with a very small photography team. Quality control and consistency amongst our galleries & their final edits is at the top of our priority list.
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Yes, absolutely! We encourage you to explore our portfolio and sample wedding albums to get a sense of our photography style and the quality of our work. We have a dedicated section right on the photography page showcasing our portfolio and past work. We also often post sneak peaks from our most recent events on social media. We encourage you to check out our instagram @loyaltyentertains for the latest updates and more samples of our wedding photography. Lastly, it always helps to hear what others authentically think - you can check out reviews on all of our team members here.
If you'd like a more in-depth view or have specific preferences, feel free to schedule a consultation with us. During this call, we can discuss your vision, show you more samples, and answer any questions you may have. We want you to feel confident and excited about choosing us to capture your special moments.
Click here to view a variety portfolio
Videography FAQS
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To secure a Loyalty Videographer for your event, all we require is a signed agreement and $500 deposit. This goes toward your total & the remaining balance is due 21 days before your event. The cost for each Videography collection is listed on our Videography page. The pricing shown is inclusive of all applicable taxes and fees. The only exception to this is travel for venues further than 30 miles from Pittsburgh.
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Once you book with us, you will have access to your personal client portal where you can customize absolutely everything. There are forms, a timeline builder, and more that you can begin to work on. We will be in touch closer to the big day (roughly 2 months out) to schedule a meeting with your videographer 2-4 weeks before your event. In this meeting we will assist in building the timeline, going over logistics, & finally creating a vision for your film! Should you need anything at all leading up to the planning meeting, we are here to help in any way!
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Yes, we LOVE offering the teaser film to hold you over until we put the final touches on your full film - we understand the eagerness to relive your special moments! If a Teaser Film is included with your package you can expect to receive the teaser within just 1-2 weeks (sometimes even sooner!). Keep in mind a teaser can be added on to your package as well if not currently included.
For the comprehensive capture of your entire day, the final film will be thoughtfully edited and finalized prior to delivery. You can expect to receive your final films within 12 weeks.
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While our Videographers don’t have any formal breaks worked into the day, it’s important to remember that covering an entire wedding can be lengthy, and your videographer will need to ensure they have the energy and focus to capture all the important details. With this being said, they will work in short breaks, snack throughout the day, and recharge their equipment - all while being mindful of the event timeline to make sure they are readily available for critical moments.
A meal is typically provided for both the videographer and the second videographer (if applicable). A tip to keep in mind when serving your vendors is to prioritize them after the immediate family. By avoiding serving them last, they are able to quickly eat to ensure they don’t miss any special moments, such as specialty dances, speeches, and other main events of the reception.
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Absolutely! We welcome and encourage your input to ensure your wedding video reflects your unique vision. When you meet with your videographer about 2-4 weeks out from your event, feel free to share any specific shots or moments you have in mind - whether it's a particular scene, a special location, or moments you consider must-haves. Clear communication beforehand allows us to tailor our approach to meet your expectations and capture your wedding day in a way that is meaningful to you. Let us know your preferences, and we'll work together to create a collection of memories that truly resonates with you for years to come!
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After capturing footage from the event, we carefully review and select the best moments. The chosen clips then undergo a thorough editing process, including color correction, audio refinement, and seamless transitions. We strive to tell a cohesive and emotional story, paying attention to pacing and rhythm. This is where the song selection comes in. Prior to starting the editing process, you will find that in your planning forms as well as in your planning meeting, we welcome your input and preferences on any specific genres that hold significance to you. When making final song selections, it is crucial that we select a song that we have permission and licensing to use - keeping in compliance with copyright regulations. We have access and subscriptions to a vast library of licensed music that you are surely able to find a soundtrack that truly resonates with your vision for your final film!
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If you have a specific videographer in mind for your upcoming wedding or event, feel free to let us know, and we'll be happy to accommodate your request. However, if you don't have a particular preference or know how to choose, rest assured that you don't need to sift through every bio or worry about making the "wrong" choice. Our values and reputation are paramount to us, which is why we operate with a very small media team. Quality control and consistency amongst our team & their final edits is at the top of our priority list.
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Yes, absolutely! We encourage you to explore our portfolio and sample wedding films to get a sense of our shooting style and the quality of our work. We have a dedicated section right on the photography page showcasing our portfolio and past work. We also often post sneak peaks from our most recent events on social media. We encourage you to check out our instagram @loyaltyentertains for the latest updates and more samples of our wedding films. Lastly, it always helps to hear what others authentically think - you can check out reviews on all of our team members here.
If you'd like a more in-depth view or have specific preferences, feel free to schedule a consultation with us. During this call, we can discuss your vision, show you more samples, and answer any questions you may have. We want you to feel confident and excited about choosing us to capture your special moments.
photo booth FAQS
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To secure one of our photo booths for your event, all we require is a signed agreement and $250 deposit. This goes toward your total & the remaining balance is due 21 days before your event. The cost for each photo booth collection is listed on our photo booth page. The pricing shown is inclusive of all applicable taxes and fees. The only exception to this is travel for venues further than 30 miles from Pittsburgh.
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We offer 5 different Photo Booth’s:
Digital Booth
Printing Booth
Glam Booth
360 Booth
Mirror Booth
Video Guest Booth
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Using our Digital Photo Booth is incredibly easy. You’ll realize how effortless it is in no time!
Just tap to start the screen, choose from Photo, Boomerang, Gif or Video and then strike a pose! After that, you can opt for text, email, or airdrop as a delivery option. And don’t worry, there is no limit to how many times you can use the booth during the rental period. Feel free to snap as many photos as you’d like! If by chance someone dislikes their photos, there’s always the option to retake using the retake button.
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We ask that it is a 3 or 5 hour consecutive time frame! If you require additional hours it is $150 ($75 for idle hours)
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Yes! There will be an attendant setting up & tearing down. We also have an attendant on stand-by for any emergencies.
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You can choose to have your own backdrop or add on one of ours!
If you choose to provide your own backdrop it must be at least 7.5ft x 7.5ft to ensure great photos of you and your guests!
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We recommend placing them on the dance floor or with a backdrop against a wall where the reception is being held.
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The Monday after your event we send out an email with a link to your photos! While you can text individual photos to your phone during the event, we like to send the entire album for you to enjoy afterwards.
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Yes! We provide props to our attendants to bring after setting up the Photo Booth, however you can still bring whatever you’d like!
dance SERVICE FAQS
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More info to come